What is a Claim? Claim[kleym]noun1.An insurance Claim is a policyholder’s request to an insurance company for restitution based on the terms of the insurance Policy. The insurance company, through an Adjuster, investigates the validity of the Claim and pays the policyholder. Share | Related Content Surprises Making the most of surprises is a great reason to work with us. Did You Know This Fact About Winterizing Your Car? Do you winterize your car? You should consider it. Long-Term-Care Protection Strategies The chances of needing long-term care, its cost, and strategies for covering that cost.